Shipping policy

Delivery Related

How long does it take to for my order to get delivered?
For orders placed within Kuwait - 5-10 business days (between 7:00 AM to 3:00 PM)
For orders placed outside the state of Kuwait - 7-14 business days
To avoid any delay, please make sure to put the complete address details and contact number when placing your order.


How can I track my delivery status?
You can always contact us to check on current order status.

Can I return or exchange an item?
Our customers may exchange or return their purchases within 14 days from the delivery date of order under the following terms and conditions:

The goods to be replaced or returned are in good condition and can be displayed in its cover and cards as well as attached to the original purchase receipt.

The goods to be replaced or returned are not matching the ordered product and/or have defects and/or defects that are not apparent at the time of purchase.

For more return and exchange inquiries,

please contact our customer service via:
Customer Service Number: +965 65797887
Email: support@venutti.co

Method of payment  Return period (after product evaluation process):
VÈNUTTI Bags Account - 24 hours 
Credit card / Debit card - 3 to 5 business days 
Bank transfer in Kuwait - 3 to 5 business days 
International bank transfers - 7 to 10 business days 
Cash on Delivery - 10 business days.